Has this happend to you?
You recently get a new computer and can’t wait to try your new fancy machine out on unitedstreaming. All is well until you go to the site and discover that whenever you try to play a video from unitedstreaming you get a Dell/Google Search Page Error?!?
It says something like, “Sorry we couldn’t find http://220.127.116.11…” Now what the heck is that?
Never fear! This issue actually has a fairly simple “self-service” fix. On new Dell computers, there is a pre-loaded program installed that has to be removed in order to play your videos within unitedstreaming.
Once you uninstall the pre-loaded programs from your computer, you will be able to play your videos again and you won’t notice the difference!
To complete this fix, follow these steps:
- Go to Control Panel.
- Go to Add/Remove Programs.
- Look for items named Search Assistant and URL Assistant and remove them
- Restart the computer.
NOTE: Search Assistant and URL Assistant have been the most common plug-ins found installed that cause the problem, but there may be other commonly reported entries worth removing, including:
- Google AFE
- Browser Address Error Redirector (or BAE, or BAE.DLL)
- MyWay Search Assistant.
Now that we’ve gotten that taken care of, log back into unitedstreaming and watch all of your videos without interruption!
As you know, the Implementation team is here to support you. In that spirit, we have provided you with resources that provide simple solutions to common problems.
The next time you get stuck, check out the Troubleshooting Guide in the Help section of the website. The 20 most frequently encountered problems and their solutions are located there.
And of course…there’s always the Implementation Blog! We want to give you the tools you need to come up with all the right answers!
Until Next Time-
Christy Rogers Discovery Education, unitedstreaming